Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how i1bet ("the Company", "we", "us", "our") collects, uses, stores, discloses, and protects the personal data of individuals ("you", "the Player", "the User") who access or use the i1bet platform at i1bet.cam and all associated services (collectively, "the Platform").

i1bet operates as an online casino and sports betting platform serving players in Malaysia and other permitted jurisdictions. All real-money services are denominated in Malaysian Ringgit (MYR). The Platform supports Malaysian payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, DuitNow, and FPX.

We process personal data in accordance with applicable data protection legislation, including the Personal Data Protection Act 2010 (PDPA) of Malaysia and other internationally recognised data protection standards. By registering an Account on the Platform or using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Account" — The registered user account created by a Player on the Platform.
• "Company" / "i1bet" — The operator of the Platform at i1bet.cam.
• "Consent" — Freely given, specific, informed, and unambiguous indication of agreement to the processing of personal data.
• "Cookie" — A small data file stored on a user's device by the Platform for session management, analytics, and personalisation purposes.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. In relation to this Platform, the Data Controller is i1bet.
• "Data Processor" — Any third party that processes personal data on behalf of i1bet under a contractual data processing agreement.
• "KYC" — Know Your Customer; the identity and age verification process required for Account activation and withdrawal eligibility.
• "Personal Data" — Any information relating to an identified or identifiable natural person, including name, identification number, email address, payment details, and behavioural data.
• "Platform" — The i1bet website at i1bet.cam, its mobile interface, and all associated services, games, and features.
• "Player" — Any registered individual who holds a verified Account on the Platform.
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, and deletion.

3. Data We Collect

3.1 Registration Data

When you create an Account, we collect:

• Full legal name
• Date of birth (for age verification — must be 21 or older)
• Residential address (including postcode, state, and country)
• Email address
• Contact telephone number
• Username and encrypted password

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and verify player age, we may request and retain copies of:

• Malaysian Identity Card (MyKad) or valid passport
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months)
• Source of funds documentation (for high-volume accounts)
• Selfie or facial recognition data for liveness verification (where applicable)

3.3 Financial Data

We collect data relating to your deposits and withdrawals, including:

• Payment method type (e.g., Touch 'n Go eWallet, Maybank2u, DuitNow, FPX)
• Transaction reference numbers
• Deposit and withdrawal amounts in MYR
• Bank account or e-wallet account identifiers (last digits only — full account numbers are never stored in plain text)

3.4 Behavioural & Platform Usage Data

We automatically collect data about how you interact with the Platform, including:

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session duration, pages visited, and navigation patterns
• Games played, bet amounts, wagering history, and betting patterns
• Login timestamps and authentication events

3.5 Communications Data

If you contact our support team via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

4. Data Processing & Legal Basis

We process your personal data on one or more of the following legal bases as recognised under applicable data protection legislation:

5. How We Use Your Data

i1bet uses the personal data it collects for the following purposes:

• Account Management: To register, verify, maintain, and administer your Player Account, including enforcing the minimum age requirement of 21 years.
• Payment Processing: To facilitate deposits and withdrawals through Malaysian payment channels including Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, Boost, GrabPay, Public Bank Online, and Hong Leong Connect.
• Identity Verification: To complete KYC checks as required before your first withdrawal and for ongoing compliance with AML obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct.
• Responsible Gambling: To monitor betting patterns and apply responsible gambling interventions (deposit limits, cool-off periods, self-exclusion) where appropriate or requested.
• Personalisation: To deliver relevant promotions, game recommendations, and personalised content where you have consented to receive such communications.
• Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving the Platform's features, performance, and user experience.
• Legal Compliance: To fulfil our obligations under applicable laws and regulations, including responding to lawful requests from Malaysian regulatory and law enforcement authorities.

6. Data Sharing & Disclosure

6.1 General Principle

i1bet does not sell, rent, or trade your personal data to third parties for their independent commercial use. We may share your data only with the categories of recipients described below, and only to the extent necessary for the purposes identified in this Policy.

6.2 Payment Service Providers

We share transaction-related data with licensed Malaysian payment processors (including the operators of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX) solely to facilitate deposit and withdrawal transactions. These providers are subject to their own privacy policies and applicable financial regulation.

6.3 KYC & Identity Verification Providers

To fulfil our KYC obligations, we may engage licensed identity verification service providers. These providers act as data processors under contractual arrangements that require them to protect your data and use it only for the purposes of identity verification.

6.4 Game and Technology Providers

Our licensed game studio partners and platform technology providers may receive anonymised or pseudonymised game session data (e.g., session ID, bet amounts, RTP data) solely for game integrity, licensing compliance, and technical support purposes. These partners do not receive personally identifiable information beyond what is strictly necessary.

6.5 Legal and Regulatory Disclosure

We may disclose personal data to Malaysian regulatory authorities, law enforcement agencies, or courts where required by applicable law, court order, or regulatory directive. In such cases, we will disclose only the minimum information required and will notify the affected Player where permitted by law to do so.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of i1bet's business assets, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations. Affected Players will be notified of any such transfer in advance.

7. Data Retention

i1bet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following indicative retention periods apply:

• Account and registration data: Retained for the duration of the active Account relationship and for a minimum of 5 years following Account closure, as required for AML compliance and regulatory audit purposes.
• KYC documentation: Retained for a minimum of 5 years following Account closure or the last transaction, in line with Malaysian AML regulatory requirements.
• Transaction records: Retained for a minimum of 7 years from the date of the transaction, consistent with financial record-keeping requirements.
• Support communications: Retained for 3 years from the date of the relevant interaction, unless required longer for dispute resolution purposes.
• Behavioural and analytics data: Aggregated and anonymised data may be retained indefinitely for Platform improvement purposes. Identifiable behavioural data is retained for a maximum of 2 years from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

i1bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and the Platform.
• Encrypted storage for all sensitive data, including passwords (hashed), payment identifiers, and KYC documents.
• Two-factor authentication (2FA) available to all Players and mandatory for administrative access.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their role.
• Regular penetration testing and security audits conducted by independent specialists.
• Intrusion detection and monitoring systems operating 24/7 to identify and respond to security incidents.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. While we take all reasonable steps to protect your data, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable legal requirements.

9. Cookies & Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website. They are widely used to make websites function correctly, improve user experience, and provide reporting information to website operators.

9.2 Cookies Used by i1bet

The Platform uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without significantly impairing Platform functionality.
• Functional Cookies: Store your preferences (e.g., language settings, preferred payment method) to personalise your experience on return visits.
• Analytics Cookies: Used to understand how Players interact with the Platform — pages visited, session duration, and navigation paths — in aggregated, anonymised form to support Platform improvement.
• Marketing Cookies: Used, with your consent, to deliver relevant promotions and personalised content. You may opt out of marketing cookies at any time via your Account settings or browser cookie controls.

9.3 Managing Cookies

You may control or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in and use the Platform. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

10. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by i1bet:

• Right of Access: You may request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Minor updates (e.g., contact details) can be made directly from your Account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records (see Section 7).
• Right to Restriction: In certain circumstances, you may request that we restrict the processing of your data (e.g., while a dispute is being resolved).
• Right to Data Portability: Where processing is based on your consent or a contractual obligation, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests (including direct marketing). Where objection relates to direct marketing, we will cease processing immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the rights above, please contact our Data Protection team via live chat or email at [email protected] (plain text — not a link). We will verify your identity before processing any request and will respond within 30 days. Complex requests may require up to 90 days; you will be notified if an extension is required.

11. Children's Privacy

The i1bet Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory component of the Account registration and KYC process.

If we become aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant Account, delete the associated personal data to the extent permitted by law, and refund any real-money deposits via the original payment method. Any person who knowingly registers on behalf of a minor is in direct breach of our Terms and Conditions.

12. International Data Transfers

As i1bet operates under an international gaming licensing framework, some of your personal data may be processed by our service providers and data processors in jurisdictions outside Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place, including:

• Contractual data processing agreements incorporating standard data protection clauses.
• Transfers only to jurisdictions with adequate data protection frameworks or to processors who meet equivalent standards.
• Binding corporate rules where transfers occur within a group of companies.

Where data is transferred to a country without an adequate level of protection, we implement additional technical and organisational safeguards to ensure your personal data remains protected to a standard equivalent to that required under the Malaysian PDPA 2010.

13. Amendments to This Policy

i1bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform functionality. The effective date at the top of this page indicates when the current version was last revised.

Where changes are material, we will notify you by email to your registered address and/or by a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform following the effective date of any revision constitutes acceptance of the updated Policy.

We encourage you to review this Policy periodically. Archived versions are available upon request by contacting our support team.

14. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way i1bet processes your personal data, please contact us through one of the following channels:

• Live Chat: Available 24/7 directly on the Platform at i1bet.cam — the fastest way to reach our team.
• Email: [email protected] (plain text — not a link). Please include "Privacy Request" in your subject line.
• Support Hours: 24 hours a day, 7 days a week, on Malaysian Standard Time (MYT, UTC+8).

We are committed to resolving all privacy-related concerns promptly and fairly. If you are dissatisfied with our response to a privacy complaint, you may have the right to escalate your concern to the relevant data protection authority in your jurisdiction.

For related legal documentation, please refer to our Terms & Conditions and Responsible Gambling pages.